Contact
Franchise 400-822-8108; enquiries 0760-88750218 / 0760-88750217; domestic enquiries 2531208961@qq.com. More than 600 stores across 400+ cities, with in-stock orders shipping within 48 hours.
We assign a different owner by type of collaboration so you are not queued behind an unrelated request. Below are direct contacts for each business line. Business hours run Monday to Saturday; urgent after-sales issues are handled around the clock.
Franchise and channel partnerships
Franchise hotline 400-822-8108; enquiries 0760-88750218 / 0760-88750217. Covers regional agency, single-store franchise, county-level agency and designer programmes.
Product and project enquiries
Domestic enquiries: 2531208961@qq.com. Send your floor plan, area and design brief, and a lighting designer replies within one business day with a lighting-hierarchy and product-schedule proposal.
International business
International enquiries: nancy@sufnled.com, +86 188 9981 4684. CCC, CE and RoHS documentation for multiple markets available.
After-sales and technical support
Submit claims through the website service desk, a partner store or the after-sales hotline with the product code and proof of purchase. Routine claims are answered within two hours; complex faults resolved within three working days.
Send an enquiry
Rather not call? Write it here and we route it to the same specialist lines listed above, so you are not queued behind an unrelated request. Fields marked * are required.
Addresses and showroom
| Location | Address |
|---|---|
| Factory | No.30 Zhongshan Avenue, Xiaolan Town, Zhongshan, Guangdong |
| Showroom | Unit B03–B05, 4/F, Block B, Xingguang Alliance, Guzhen Town, Zhongshan |
| Domestic enquiries | 2531208961@qq.com |
| International enquiries | nancy@sufnled.com / +86 188 9981 4684 |
Book a design consultation
Common partnership questions
QHow do I apply to become a partner?
Submit your interest through a regional manager, the website, the hotline on 400-822-8108 or the company WeChat account. A specialist walks you through the policy, visits in person, and signs once both sides agree.
QI have no lighting-industry experience. Is there full support?
For newcomers the head office provides one-to-one guidance from location and fit-out through stocking, sales, technical and after-sales, with a full zero-experience training programme.
QWhat is the process for a project partnership?
Project partners work directly with a head-office engineer, receiving qualification documents, a lighting plan and a budget free of charge, with on-site technical support for major projects.
Let SUFN design your light environment
Send us your floor plan and design brief. Our lighting designers return a layered light plan with colour-temperature ratios, luminaire positions and a buildable product schedule within one business day.